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Troubleshooting Cisco IP Telephony and Video v1.0


Course Description


Overview

Troubleshooting Cisco IP Telephony & Video (CTCOLLAB) v1.0 is a five-day course that prepares the learner for troubleshooting Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Collaboration Solutions. It covers troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway, issues with Call Setup, issues with ILS, Cisco Unified Communications Manager Mobility Features, Cisco TelePresence Management Suite, and issues with Voice Quality and Media Resources.  

Audience

The primary target audiences for the course are:
  • Network administrators and network engineers
  • CCNP Collaboration candidates
Secondary audience is:
  • Systems engineers
 

Prerequisites

The knowledge and skills that a learner must have before attending this course are as follows:
  • Working knowledge of converged voice, video, and data networks
  • Working knowledge of the MGCP, SIP, and H.323 protocols and their implementation on Cisco IOS gateways
  • Ability to configure and operate Cisco routers and switches
  • Ability to configure and operate Cisco Unified Communications Manager in a single-site and multisite environments
 

Key topics

Module 1: Introduction to Troubleshooting Cisco Collaboration Systems Solutions
  • Lesson 1: Identifying Cisco Collaboration Deployments
  • Lesson 2: Using Troubleshooting Methodology
  • Lesson 3: Using Troubleshooting and Monitoring Tools
Module 2: Cisco Unified Communications Manager Troubleshooting
  • Lesson 1: Troubleshooting Common Gateway and Endpoint Registration Issues
  • Lesson 2: Troubleshooting Cisco Unified Communications Manager Availability Issues
  • Lesson 3: Troubleshooting Database Replication Issues
  • Lesson 4: Troubleshooting LDAP Integration Issues
Module 3: Cisco VCS Troubleshooting
  • Lesson 1: Troubleshooting Endpoint Registration Issues
  • Lesson 2: Troubleshooting Cisco VCS Control and Cisco VCS Expressway Availability Issues
  • Lesson 3: Troubleshooting Database Replication Issues
  • Lesson 4: Troubleshooting LDAP Integration Issues
Module 4: Call Setup Issues
  • Lesson 1: Describing Call Setup Issues and Causes
  • Lesson 2: Troubleshooting On-Net Single-Site Calling Issues
  • Lesson 3: Troubleshooting On-Net Multisite Calling Issues
  • Lesson 4: Troubleshooting Off-Net Calling Issues
Module 5: ILS and GDPR Issues
  • Lesson 1: Troubleshooting ILS and GDPR
Module 6: Cisco Unified Communications Manager Mobility Issues
  • Lesson 1: Troubleshooting Device Mobility Issues
  • Lesson 2: Troubleshooting Cisco Extension Mobility Issues
  • Lesson 3: Troubleshooting Cisco Unified Mobility Issues
Module 7: Cisco TelePresence Management Suite Issues
  • Lesson 1: Troubleshooting Cisco TMS Issues
Module 8: Voice Quality and Media Resources Issues
  • Lesson 1: Troubleshooting MTP Issues
  • Lesson 2: Troubleshooting Transcoder Issues
  • Lesson 3: Troubleshooting Audio and Video Conferencing Issues
  • Lesson 4: Troubleshooting Audio and Video Quality Issues
The Labs for this course are:
  • Guided Lab 1: Troubleshooting Gateway and Endpoint Registration Issues
  • Guided Lab 2: Troubleshooting LDAP Integration Issues
  • Guided Lab 3: Troubleshooting Endpoint Registration Issues
  • Guided Lab 4: Troubleshooting LDAP Integration Issues
  • Guided Lab 6: Troubleshooting On-Net Multisite Calling Issues
  • Guided Lab 7: Troubleshooting Off-Net Calling Issues
  • Guided Lab 8: Troubleshooting ILS and GPDR
  • Guided Lab 9: Troubleshooting Device Mobility Issues
  • Guided Lab 10: Troubleshooting Extension Mobility Issues
  • Guided Lab 11: Troubleshooting Cisco Unified Mobility Issues
  • Guided Lab 12: Troubleshooting Cisco TMS Issues
  • Guided Lab 13: Troubleshoot Transcoder Issues
  • Guided Lab 13: Troubleshoot Transcoder Issues
  • Guided Lab 14: Troubleshooting Issues with Audio and Video Conferences
 

Objectives

After the completion of this course, you will be able to:
  • Describe a systematic methodology to troubleshoot issues in Cisco collaboration deployments
  • Troubleshoot issues that relate to Cisco Unified Communications Manager
  • Troubleshoot issues that relate to Cisco VCS
  • Troubleshoot call setup issues
  • Troubleshoot ILS and GDPR issues
  • Troubleshoot Cisco Unified Communications Manager mobility features
  • Troubleshoot issues that relate to Cisco TelePresence Management Suite
  • Troubleshoot media resource and voice quality issues

Course Duration

5 Days
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