Definition of your scope
Before starting any way of collaboration, our engineers will analyse your situation based on an initial briefing, and document as much as information as possible. The documentation will include the definition of the scope (what's included in the support services and what's not) and all kinds of technical information needed to execute the contract.Take-over of support services
After the scope definition and documentation of procedures, our team will start the take-over of the end user support for your IT environment. From that moment on, your end-users directly contact our support service whenever they have any issue. We will help them and keep track of the tickets.