After nearly three decades of experience in this industry, we’ve come to realize that while a lot of IT providers do one or two things well, they’re clearly lacking in other areas. Our support plans have been designed to fill those gaps, solving major problems in the IT services business like:
- Poor Support – Slow remediation times and nagging issues are signs of an IT company that doesn’t have the experience or the processes to properly serve their customers;
- Poor Planning – Reacting to problems and simply trying to maintain the status quo is indication of an IT company that lacks the leadership skills to drive a business forward; and
- Poor Communication – Waiting days for an update on a ticket or weeks for a quote on new services is a signal that your IT company has scaled to the point that they’ve lost their personal touch.
